Verizon is offering $20 credits to customers affected by a widespread service outage that impacted thousands on Wednesday. The outage, which stretched for several hours, prevented many Verizon subscribers from making calls or sending text messages.

The company, the largest wireless carrier in the United States, confirmed the credits in a statement, acknowledging the disruption and apologizing for the inconvenience. While Verizon has not released specific numbers regarding the total number of customers impacted, reports indicate the outage affected service across multiple regions.

Details regarding how customers can claim the credits are expected to be released shortly. Verizon representatives have stated they are working to prevent similar incidents from occurring in the future. The cause of the outage is currently under investigation, though Verizon has not yet provided a definitive explanation.

This incident highlights the potential impact of network disruptions on individuals and businesses reliant on mobile communication. Verizon’s decision to offer credits is a common practice in response to significant service failures, aiming to maintain customer satisfaction and loyalty. Further updates will be provided as they become available.